1. General Information Welcome to X-Stream Games AB! By using our services, you agree to the following terms and conditions. These terms apply to all purchases and reservations made through our website.

2. Right of Withdrawal In accordance with Swedish e-commerce law, customers have the right to withdraw from a purchase within 14 days of receiving their order. This cooling-off period allows you to cancel your order for any reason without incurring penalties.

2.1 Exceptions to the Right of Withdrawal The right of withdrawal does not apply to services that have already been performed in full or for customized products specifically made for the customer.

3. How to Withdraw from a Purchase To withdraw from a purchase:

• Contact our customer service team at hej@xstreamgames.se.
• Clearly state your order number and intention to withdraw.
• Ensure the notification is sent within the 14-day withdrawal period.

After informing us of your withdrawal, any payments made will be refunded within 14 days from the day we are notified, using the same payment method as the original transaction unless otherwise agreed.

4. Returns and Complaints If you wish to return an item or lodge a complaint:

• Contact our customer service at hej@xstreamgames.se or call us at 010-178 52 52 within 14 days of receiving the product or after the date of the event.
• Provide your order number and details of the product/service in question.
• Return the product in its original condition, including all packaging and accessories, to X-Stream Games AB, Lövhagsgatan 63, No. 1101, 724 71 Västerås.

4.1 Processing Returns Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be automatically applied to your original payment method within 14 days.

4.2 Complaints Procedure For complaints related to services provided:

• Describe the issue in detail, including what went wrong and when it occurred.
• Our customer service team will respond within 7 working days and guide you through any further actions needed.
• If the complaint is validated, we will rectify the issue or offer a refund, depending on the circumstances.

5. Contact Information For any questions regarding our terms and conditions, please contact:

• Email: hej@xstreamgames.se
• Phone: 010-178 52 52
• Address: X-Stream Games AB, Lövhagsgatan 63, No. 1101, 724 71 Västerås

We hope you enjoy your experience with X-Stream Games AB and look forward to providing you with great service!